> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vivacityai.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Data & sync

> Fix missing, stale or mismatched data.

<AccordionGroup>
  <Accordion title="I just connected a tool but see no data">
    The first sync may still be running. Large histories take longer. Wait a few minutes, then check the connector shows **Connected** (not *Syncing*). You'll get a notification when your first briefing is ready.
  </Accordion>

  <Accordion title="My data looks out of date">
    Vivacity refreshes on a schedule. To pull the latest immediately, use **Settings → Connectors → \[tool] → Sync now**.
  </Accordion>

  <Accordion title="The numbers don't match my tool exactly">
    Small differences usually come from **time zones**, **date ranges**, or how a metric is defined (e.g. gross vs net revenue, when a refund is counted). Check you're comparing the same window and definition. If a number looks genuinely wrong, contact support with an example.
  </Accordion>

  <Accordion title="Some history is missing">
    Connectors load recent history first, then backfill. Very old data may take time, and some tools limit how far back their API allows. If you need a specific older period, let us know.
  </Accordion>

  <Accordion title="A connector says “Manual fallback”">
    A direct connection isn't available for that tool yet. Import the data manually (for example via a [Google Sheet](/connectors/productivity/googlesheets)) until the direct connector ships.
  </Accordion>

  <Accordion title="I disconnected a tool - what happens to its data?">
    It stops appearing in new briefings and answers. Reconnect any time; Vivacity re-reads your history to rebuild the picture.
  </Accordion>
</AccordionGroup>

## How syncing works

For the full mechanics - first sync, refresh schedule, manual sync, rate limits - see [How connectors work](/connectors/how-connectors-work).

<Note>
  Still seeing a problem? Email **[support@vivacity.ai](mailto:support@vivacity.ai)** with the tool, the metric, and the period you're comparing - a screenshot of both sides helps us spot it fast.
</Note>