> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vivacityai.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fix the most common issues yourself - connections, data and sync.

Most issues fall into a few buckets and take a minute to fix. Start here.

<CardGroup cols={2}>
  <Card title="Connection issues" icon="plug-circle-exclamation" href="/troubleshooting/connection-issues">
    A tool won't connect, keeps disconnecting, or says *Reconnect required*.
  </Card>

  <Card title="Data & sync" icon="rotate" href="/troubleshooting/data-and-sync">
    Data looks missing, out of date, or doesn't match your tool.
  </Card>

  <Card title="FAQ" icon="circle-question" href="/troubleshooting/faq">
    Quick answers to the questions we hear most.
  </Card>

  <Card title="Videos" icon="circle-play" href="/videos/video-library">
    Watch a fix instead of reading it.
  </Card>
</CardGroup>

## Quick checks that fix most things

<Steps>
  <Step title="Check the connector state">
    In **Settings → Connectors**, look for *Reconnect required* or *Syncing*. Reconnect if prompted.
  </Step>

  <Step title="Trigger a manual sync">
    Use **Sync now** to pull the latest data.
  </Step>

  <Step title="Confirm the right account">
    Make sure you authorised the correct account/store with admin access.
  </Step>

  <Step title="Give a first sync time">
    Large histories take longer to load fully.
  </Step>
</Steps>

<Note>
  Still stuck after these? Email **[support@vivacity.ai](mailto:support@vivacity.ai)** with the tool name and what you're seeing - a screenshot helps.
</Note>