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Connecting a tool means trusting Vivacity with your data. Here’s exactly how that trust is handled.

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What Vivacity can see

Only what you connect, and only at the access level you grant - which is read-only at setup. Each connector’s page lists precisely what it reads (for example, a store connector reads orders, products and customers).

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What Vivacity does not do

No silent changes

It won’t change anything in your tools unless you approve a specific action.

No cross-business mixing

Your data is never blended with, or shown to, another business.

No training third-party models

Your data isn’t used to train external AI models.

No selling your data

Your business data is yours. Vivacity uses it only to help you.

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How your data is protected

  • Encrypted in transit and at rest, including connector credentials.
  • Workspace isolation - each business’s data is kept strictly separate.
  • Least-privilege access - read-only scopes by default; outward actions require approval.
  • Revocable any time - disconnect a tool to stop access immediately.
See Security & privacy for the broader picture.

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The approval gate

Reading your data never triggers an action. Anything that sends, messages or changes a connected system is drafted and held for your explicit approval - every time.

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Your rights over your data

  • Access & export - see and export the data Vivacity holds for your workspace.
  • Delete - remove a connection, or your workspace, and the associated data is removed.
  • Australian Privacy Principles - Vivacity is built to handle personal information in line with Australian privacy law.
Have a specific compliance or data-handling question? Email support@vivacity.ai and we’ll get you the detail you need.