Troubleshooting - Vivacity

Most issues fall into a few buckets and take a minute to fix. Start here.

Connection issues

A tool won’t connect, keeps disconnecting, or says Reconnect required.

Data looks missing, out of date, or doesn’t match your tool.

Quick answers to the questions we hear most.

Watch a fix instead of reading it.

Check the connector state

In Settings → Connectors, look for Reconnect required or Syncing. Reconnect if prompted.

Trigger a manual sync

Use Sync now to pull the latest data.

Confirm the right account

Make sure you authorised the correct account/store with admin access.

Give a first sync time

Large histories take longer to load fully.

Still stuck after these? Email support@vivacity.ai with the tool name and what you’re seeing - a screenshot helps.

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