Connection issues
A tool won’t connect, keeps disconnecting, or says Reconnect required.
Data & sync
Data looks missing, out of date, or doesn’t match your tool.
FAQ
Quick answers to the questions we hear most.
Videos
Watch a fix instead of reading it.
Quick checks that fix most things
1
Check the connector state
In Settings → Connectors, look for Reconnect required or Syncing. Reconnect if prompted.
2
Trigger a manual sync
Use Sync now to pull the latest data.
3
Confirm the right account
Make sure you authorised the correct account/store with admin access.
4
Give a first sync time
Large histories take longer to load fully.
Still stuck after these? Email support@vivacity.ai with the tool name and what you’re seeing - a screenshot helps.