I just connected a tool but see no data
I just connected a tool but see no data
The first sync may still be running. Large histories take longer. Wait a few minutes, then check the connector shows Connected (not Syncing). You’ll get a notification when your first briefing is ready.
My data looks out of date
My data looks out of date
Vivacity refreshes on a schedule. To pull the latest immediately, use Settings → Connectors → [tool] → Sync now.
The numbers don't match my tool exactly
The numbers don't match my tool exactly
Small differences usually come from time zones, date ranges, or how a metric is defined (e.g. gross vs net revenue, when a refund is counted). Check you’re comparing the same window and definition. If a number looks genuinely wrong, contact support with an example.
Some history is missing
Some history is missing
Connectors load recent history first, then backfill. Very old data may take time, and some tools limit how far back their API allows. If you need a specific older period, let us know.
A connector says “Manual fallback”
A connector says “Manual fallback”
A direct connection isn’t available for that tool yet. Import the data manually (for example via a Google Sheet) until the direct connector ships.
I disconnected a tool - what happens to its data?
I disconnected a tool - what happens to its data?
It stops appearing in new briefings and answers. Reconnect any time; Vivacity re-reads your history to rebuild the picture.
How syncing works
For the full mechanics - first sync, refresh schedule, manual sync, rate limits - see How connectors work.Still seeing a problem? Email support@vivacity.ai with the tool, the metric, and the period you’re comparing - a screenshot of both sides helps us spot it fast.