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A connector is a secure, read-only link between Vivacity and one of your tools. Here’s what happens under the hood.

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Authorisation

When you connect a tool, you authorise access in one of two ways:
  • Sign-in (OAuth) - you sign in to the tool and approve access. Vivacity never sees your password, and access can be revoked from either side.
  • API key - for tools without sign-in flow, you paste a key. Vivacity stores it encrypted and uses it only for the access you granted.
Either way, setup requests read-only scopes.

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Syncing

1

First sync (baseline)

Vivacity reads your recent history to learn what’s normal. This takes a few minutes for most accounts; large histories take longer.
2

Scheduled refresh

After that, Vivacity refreshes on a schedule so your briefings and answers stay current.
3

Manual sync

Need the latest right now? Use Settings → Connectors → [tool] → Sync now.

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Connection states

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Reconnecting

Access can expire or be revoked by the tool (a password change, a removed permission). When that happens you’ll see Reconnect required and a prompt. Reconnecting restores the link - your history is kept, nothing is lost.

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Rate limits & large accounts

Vivacity respects each tool’s API limits and backs off politely, so a big first sync won’t disrupt your tool. Very large histories simply take a little longer to fully load.

Having trouble?

Connection issues, expired access and sync delays - fixes here.