The authorise window didn't open or was blocked
The authorise window didn't open or was blocked
“You don't have permission” during connect
“You don't have permission” during connect
You need an admin role in the tool you’re connecting (e.g. store owner, ad-account admin). Sign in with an account that has admin access, or ask your admin to create the connection.
It connected but immediately says “Reconnect required”
It connected but immediately says “Reconnect required”
This usually means the tool revoked access - often after a password change, an MFA reset, or a removed app permission. Open the connector and select Reconnect, then re-authorise. Your history is kept.
An API-key tool won't accept my key
An API-key tool won't accept my key
Re-copy the key (watch for trailing spaces), confirm it has read access, and that it hasn’t expired or been rotated. Generate a fresh key in the tool if unsure, then paste it again.
The connection keeps dropping
The connection keeps dropping
Check whether the tool has a session/security policy that expires app access, and that the account you used is still active. If it persists, disconnect and reconnect from scratch.
My tool isn't in the list
My tool isn't in the list
It may not have a direct connector yet. Check for a Manual fallback option, import via Google Sheets, and tell us at support@vivacity.ai so we can prioritise it.
Still not working?
Email support@vivacity.ai with:- the tool name,
- the connection state you see (e.g. Reconnect required),
- a screenshot of any error.
Data looks wrong after connecting?
That’s usually a sync question - fixes here.